Privacy policy

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Privacy Policy – Methodcon Sdn Bhd

Essential – Please read these terms carefully.

This Privacy Policy explains how Methodcon Sdn Bhd (“Methodcon”, “we”, “us”, “our”) collects, uses, stores, and protects your personal data when you interact with our websites, online forms, CRM systems, WhatsApp communication, and our engineering services including supply, installation, maintenance, and repair of dock levelers, dumbwaiters, goods hoists, industrial doors, and loading bay equipment (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal data necessary for providing engineering, installation, and maintenance services:

Identity & Contact Information

Name, phone number, email, company name, designation, address.

Project & Site Information

Site address, equipment specifications, photos/videos, technical drawings, service records.

Account & Access Information

Login data (if applicable), account settings, permissions.

Transaction & Billing Data

Invoices, payment method, statements, warranty records, service contracts.

Service & Maintenance Data

Work orders, job sheets, equipment serial numbers, repair history, technician notes.

Device & Technical Data

IP address, browser type, operating system, usage logs, form submissions.

Communications

WhatsApp messages, emails, customer support enquiries, feedback.

We only collect what is necessary to deliver our engineering and service obligations.

2. How We Use Your Information

We process personal data to:

Service Delivery

Provide installation, repair, preventive maintenance, inspection, and commissioning.

Project Management

Coordinate site visits, scheduling, technician assignment, and progress updates.

Account & Customer Support

Respond to enquiries, troubleshooting, complaints, and warranty issues.

Billing & Finance

Prepare quotations, invoices, receipts, and payment follow-ups.

Safety & Compliance

Fulfil JKKP, statutory requirements, and internal safety processes.

Improvement & Analytics

Enhance service quality, track customer needs, and improve operational processes.

Marketing (with Consent)

Send product updates, promotions, or announcements (opt-out anytime).

3. Legal Basis for Processing (GDPR where applicable)

  • Contractual necessity – to fulfil installation, repair, and service obligations.

  • Legal obligations – safety laws, JKKP, taxation, audit compliance.

  • Legitimate interest – improving service quality, security, fraud prevention.

  • Consent – marketing messages, media usage, data you voluntarily provide.

4. Sharing & Disclosure of Data

We may share data with:

  • Service Partners/Subcontractors – for installation, welding, electrical, fabrication.

  • Technology Providers – CRM, cloud storage, email systems, WhatsApp business API.

  • Financial Institutions – payment processing, bank transfers.

  • Regulatory Bodies – JKKP or authorities when legally required.

  • Professional Advisors – auditors, legal counsel.

We do not sell your personal data.

5. International Data Transfers

Some cloud platforms (e.g., email, CRM, file storage) may store data outside Malaysia. We ensure reasonable safeguards are in place in accordance with PDPA requirements.

6. Data Retention

We retain data only as long as necessary for:

  • warranty obligations

  • service history

  • legal compliance

  • audit requirements

  • contract and maintenance cycles

After that, data is securely deleted or anonymised.

7. Your Rights

Depending on applicable laws (PDPA, GDPR), you have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion (where legally possible)

  • Restrict processing

  • Withdraw consent

  • Request a copy of your data (data portability)

To exercise your rights, contact us at info@methodcon.co.

8. Security Measures

We implement technical and organisational measures including:

  • password-protected systems

  • access controls

  • encryption

  • CCTV recording (at our premises)

  • secure data storage

  • staff confidentiality obligations

However, no system is 100% secure. We take reasonable steps to protect your data.

9. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect children’s data.

10. Mobile & Device Permissions

If you use our mobile tools or submit online forms, we may request:

  • Camera (for site photos or equipment records)

  • File upload permissions (job sheets, images)

  • Location (optional for site verification)

You may manage permissions in your device settings.

11. Cookies & Tracking Technologies

Our website may use cookies for:

  • improving user experience

  • analytics

  • remembering preferences

You may disable cookies, but some functions may not work correctly.

12. Third-Party Links

Our website may contain links to external pages (e.g., suppliers, partners). We are not responsible for their privacy practices.

13. Changes to This Policy

This policy may be updated periodically. Updates will be posted on our website with a “Last Updated” date.